1. How can I place an order?

You can place an order via www.gizlii.com, our Instagram, Facebook or Whatsapp.

2. Do you offer international shipping?

Yes, we do offer international shipping.

3. What is your return or exchange policy?

We don’t offer refunds. We only offer exchanges if a wrong item has been delivered by Gizlii. Subject to our terms, once the exchanged item has been received, it will undergo a quality review before being processed. Exchange must be made within 10 days from the date of delivery for your exchange to be accepted. Items exchanged outside their respective period will not be accepted.

 

4. How long will it take for my exchange to be processed?

Once the exchanged item has been received, it will undergo a quality review. Once cleared, your exchange will be processed. You will be contacted by Team Gizlii and you will receive your exchanged item within 7 working days.

5. What payment methods does Gizlii offer?

We offer cash on delivery, bank transfer and debit/credit card payment.

6. Do you have a size chart?

Yes, we have a size chart. For more information, please reach out to us via Email, Facebook or Instagram. You can also speak to our customer representative on Whatsapp.

7. What is the Gizlii product sizing?

All Gizlii products have their own individual fits that can be found on their product pages. You can refer to them and select your size. You can also reach out to us for any assistance on sizing. Find out more about Gizlii sizing here.

8. How do I wash and care for my Gizlii clothing?

Each individual item has its own care instructions. We recommend referring to the item product page or the care tag in the garment for all care instructions.

9. How can I check the status of my order?

You will receive a confirmation email upon placing your order and again once your order has been packed. The packing confirmation email will contain your delivery tracking link. If you purchased multiple items in your order, these may be shipped to you in separate parcels. If this occurs, you will receive a unique tracking numbers for each shipment. In the case of any delay to processing times for any delivery service, you will be notified by email or whatsapp. If you have any further enquiries you can reach out to Client Services who will provide you with an update on your order status.

10. Can I place an order on the phone?

Yes, you can place an order on the phone at +92 3351253222